Phone Agent is an artificial intelligence agent that answers phone calls autonomously. Configured with business information, it can handle queries about schedules, services, availability and any information programmed into it.
Capabilities
- Call reception: Answers incoming calls with natural AI-generated voice
- Contextual understanding: Understands the caller’s intent and extracts relevant information from the conversation
- Knowledge base: Queries a configured database with business information (services, prices, schedules, FAQ)
- Smart transfer: Routes to a human when it detects that the query requires personal intervention
- Call logs: Stores transcriptions, summaries and metrics for every call
- Available 24/7: No breaks needed, handles calls outside business hours
Applications
- After-hours customer service
- Appointment booking and availability queries
- Information about services and pricing
- Call filtering and lead capture
- Internal support for sales teams
Technology
- Real-time voice processing (STT + TTS)
- LLM with RAG for knowledge base queries
- VoIP PBX integration
- Metrics and transcription dashboard
